SOVIET RETURNS POLICY

DUE TO NATIONAL LOCKDOWN ALL RETURNS REQUESTED ON/AFTER 24 MARCH 2020 WILL ONLY BE PROCESSED ONCE LOCKDOWN HAS BEEN LIFTED.

This returns policy (“Returns Policy”) of SOVIET and the provisions of the Consumer Protection Act 68 of 2008 (“CPA”) and the Electronic Communications and Transactions Act 25 of 2002 ("ECT"), the latter being applicable to purchases off the SOVIET website, should be adhered to at all times. However, some credits can be processed at the discretion of SOVIET’s management. This Returns Policy also applies to Lay-By merchandise.

If the merchandise was purchased on sale or on promotion, then the exchange or refund will be to the value of the amount actually paid for the merchandise, being the discounted price as per the discounted value set out on the till slip.

For hygiene reasons undergarments will not be exchanged.

Website orders and purchases are all administered by using the SOVIET Customer Service email: support@sovietdenim.co.za.

1. Non-Defective Merchandise:
1.1. Non-Sale/Promotional Items (Merchandise Not Purchased on Sale or on Promotion)
1.1.1. Customers can return merchandise for a refund or exchange within 60 (sixty) days of the date of purchase if purchased at a store, or 14 (fourteen days) if purchased off the SOVIET website, provided that:
1.1.1.1. the merchandise is in its original or the same condition and packaging (original packaging is required for footwear merchandise);
1.1.1.2. the merchandise has not been worn or used;
1.1.1.3. the price (swing) ticket and labels are attached to the merchandise or its packaging;
1.1.1.4. the original till slip or invoice that accompanied the website purchase, as proof of purchase, is presented;
1.1.1.5. merchandise sold with promotional gifts is returned together with the promotional gift;
1.1.1.6. the merchandise is returned in the country of purchase.
1.2. Sale/Promotional Items (Merchandise Purchased on Sale or on Promotion)
1.2.1. Customers can return merchandise purchased on a sale or a promotion for a refund or exchange within 7 (seven) days of the date of purchase, provided that:
1.2.1.1. the merchandise is in its original or the same condition and packaging (original packaging is required for footwear merchandise);
1.2.1.2. the merchandise has not been worn or used;
1.2.1.3. the price (swing) ticket and labels are attached to the merchandise or its packaging;
1.2.1.4. the original till slip or invoice that accompanied the website purchase, as proof of purchase, is presented;
1.2.1.5. merchandise sold with promotional gifts is returned together with the promotional gift;
1.2.1.6. the merchandise is returned in the country of purchase.
2. Defective Merchandise:
2.1. Customers will be entitled, at their election, to a refund or repair or to exchange any purchased merchandise, which does not comply with the provisions of Section 55 of the CPA (“Defective Merchandise”) provided that:
2.1.1. such Defective Merchandise is returned within 6 (six) months of the date of purchase or date of delivery for Lay-By purchases;
2.1.2. the customer presents proof of purchase;
2.1.3. the Defective Merchandise has been used for its intended purpose;
2.1.4. the Defective Merchandise is returned in the country of purchase.
2.2. The provisions of clause 2.1 above apply to all items, including sale items or items bought on promotion.
2.3. Should a customer elect to have the Defective Merchandise repaired, the repaired item will have a three-month warranty in respect of the repairs and if the repaired item is still defective after the repair the customer will be entitled to either a refund or an exchange.
2.4. Merchandise will not be regarded as defective and a customer will not be entitled to a refund or repair or an exchange in circumstances where the faults in the merchandise result from:
2.4.1. normal wear and tear;
2.4.2. negligence or damage arising from misuse and/or improper or inadequate care of the merchandise;
2.4.3. where the items have been altered or dealt with or used contrary to the manufacturer’s instructions.
3. Incorrect Merchandise or Incorrectly Delivered Merchandise:
3.1. Incorrect or incorrectly delivered merchandise purchased off the SOVIET website will be collected at no charge to the customer on the condition that:
3.1.1. the merchandise is in its original or the same condition and packaging;
3.1.2. the merchandise has not been worn or used;
3.1.3. the price (swing) ticket and labels are attached to the merchandise or its packaging;
3.1.4. merchandise sold with promotional gifts is returned together with the promotional gift;
3.1.5. the merchandise is returned in the country of purchase.
3.2. An exchange, credit or refund, will be given within 30 days of receiving the parcel back from the customer, if the return is deemed valid.
3.3. SOVIET's Customer Service will provide the customer with a waybill for the collection, where this waybill must be used for all returns and exchanges. If the waybill is not used then the return or exchange will be deemed invalid, and SOVIET will not refund any charges incurred by the customer for not using the waybill provided them.
4. Exclusions:
4.1. A customer may not under any circumstances return the following:
4.1.1. merchandise that a customer or any other person has altered, repaired, incorporated or added to and such alteration, repair, incorporation or addition has not been authorised and agreed to in writing by SOVIET; and
4.1.2. any soiled items (if also not defective).
4.2. Collection and courier charges will be charged to the customer for all valid returns of merchandise purchased off the SOVIET website for returns subsequent to an initial return.
4.3. Non-defective, correct, and correctly delivered merchandise purchased off the SOVIET website will only be permitted to be retuned once, if meeting the requirements outlined under clauses 1.1.1. and 3.1. Subsequent returns requests will be deemed invalid.
5. Refunds:
5.1. In the event that a customer qualifies for a refund in terms of this Returns Policy and has complied with all the relevant provisions of this Returns Policy, SOVIET will refund the customer the full purchase price paid for the refunded merchandise or if the merchandise was purchased on sale or on promotion, then SOVIET will refund the customer the amount actually paid for the merchandise, being the discounted price as per the discounted value set out on the till slip. Authorised refunds will be made as follows:
5.1.1. cash, debit card or SOVIET gift card purchases will be refunded to the customer in cash, or if the customer agrees, the refund may be made in the form of a SOVIET gift card;
5.1.2. gift card purchases will be refunded with gift cards to the value of the amount actually paid for the merchandise;
5.1.3. credit card purchases will be refunded to the credit card used to make the initial purchase.
5.2. The SOVIET website administrator’s will only facilitate returns for orders purchased off the SOVIET website; SOVIET stores on the other hand will facilitate returns of merchandise purchased from physical stores as well as those purchased off the website, provided that approval is requested by the customer from SOVIET’s Customer Service (support@sovietdenim.co.za).

Customer Service Line +27.11.061.0500 or support@sovietdenim.co.za.