My Cart

Close

FAQ's

How can I pay?

We offer the following payment methods through PayFast:

  • Credit & cheque cards
  • Instant EFT
  • Masterpass
  • Zapper
  • VISA
  • Mobicred
  • Payflex (instalment payment option)

 

How much is shipping?

  • FREE delivery on orders over R600
  • Gauteng: R70
  • Main centre deliveries: R85
  • Regional deliveries: R125

 

How can I track my parcel?

Once your online order has been received and fulfilled, we will pop you an email as soon as your parcel is dispatched which will include a tracking number. You are welcome to use the track and trace functionality on the courier website or you can email us at support@sovietdenim.co.za and we will gladly assist you. Please refer to our shipping lead times for your area.

 

What are your shipping lead times?

Our delivery shipping lead times are approximately 2-3 working days(maximum of 5 working days), depending on your distance from a main hub. Regional areas can take up to 7 working days.

 

How do I return something I purchased online for a refund?

You can complete a queries form on our home page or you can email us at support@sovietdenim.co.za. You have 14 days to return your purchase for a full refund. If you return in-store you have 60 days to return provided you have an invoice as proof of purchase.

*please note that this is subject to our full returns policy as outlined in the link below:

https://sovietdenim.com/pages/refund-policy

 

How do I exchange something I purchased online?

You can complete a queries form on our home page or you can email us at support@sovietdenim.co.za. You have 14 days to return your purchase for a full refund or exchange. You are also welcome to return your purchase to one of our stores, where our lovely store team staff will assist you, provided you have proof of purchase or an online invoice.

*please note that this is subject to our full returns policy as outlined in the link below:

https://sovietdenim.com/pages/refund-policy

 

Can I order online and collect in- store?

Yes, you can. Please have a look at the link below for more information:

https://sovietdenim.com/pages/click-and-collect

Can I exchange at a store?

Yes, you are welcome to return in-store provided you take along your receipt or online invoice with you. You have 60 days to return to a store, but you only have 14 days from date of purchase to return online purchases. The first collection is free for the exchange, but there after we do require payment for the second exchange if applicable.  Please note that our stock may vary in our stores, so it is best to get in touch with our customer services. You can email us at support@sovietdenim.co.za.  

*please note that this is subject to our full returns policy as outlined in the link below:

https://sovietdenim.com/pages/refund-policy

 

Where are your stores and what are their opening times?

We have stores nationwide. Please click on the link to our store locator for all options. Each mall has varying opening and closing times, so it is best to check with the actual mall itself.

https://sovietdenim.com/apps/store-locator/

 

I don’t know my size, what if I order the incorrect size?

We do offer an exchange policy for incorrectly ordered sizes, but it is always best to check our size guide before you checkout online. You can view our suggested size chart in the link below. Please note this is a rough estimate.

https://sovietdenim.com/pages/size-guide