Easy! Just click this link: Here

We’ll sign you up and get you in line for the latest updates and promos

Check your spam folder. If they're there, click on our email address and hit “add to contacts”. If that doesn’t work, speak to your company's IT department and let them know it’s not spam!

Or, connect with our support team to make sure we have your right email address. We know the high-fashion rush of checking out before a sell-out can cause a typo or two. Let’s make sure your order confirmation actually finds its way to your inbox!

The emails that Soviet sends you come with the option to unsubscribe for the newsletter at the bottom of the email.

Click on that option, select a few options if need be, or unsubscribe to everything and you will not receive future Soviet emails anymore.

Just follow the order prompts

1. Select your items and add them to your cart
2. Once you have everything you want, click the Proceed to Checkout
3. Fill out the requested details and click the Checkout button
4. You will then be taken to an order confirmation page which will give you your order number and delivery time lines

Super-easy and convenient, just the way we like it. (You can also like us on Facebook).

Need to cancel your order before it leaves the building? No problemo! Give us a shout and we'll handle the refund with a smile. But if it's already hit the road, there might be a small fee for its U-turn.

Don't sweat it if you haven't paid yet, it will cancel automatically within a few hours – faster than you can say "whoopsie daisy!"

Your order is most likely on its way! Your package will be shipped within 5-10 working days, unless otherwise specified. You can track the progress of your order on your Orders page or using this link.

We know waiting can be tough, but rest assured, as soon as your order leaves our warehouse, we'll send you an email with tracking information. And in case of any unforeseen delays, we'll do our best to keep you informed and minimize any inconvenience.

Thank you for choosing us, and enjoy your purchase!

Oh no!

We understand the concern you must be feeling about your order. Rest assured, we're here to assist you every step of the way. To address the situation, please follow these steps:

If the item has already been delivered and you suspect that a part may be missing, we apologize for any inconvenience caused. In such cases, we recommend logging it by filling the form above. By doing so, we can promptly address the issue and provide a resolution.

Please Note: Missing items need to be reported within 3 days of receiving the order.

Unfortunately not.

We don’t have any collection points at this stage. But if you don’t expect to be home to receive your order, you can have it delivered to your office or try our Pargo click & collect delivery option.

You can email us at support@sovietdenim.co.za. You have 14 days to return your purchase for a full refund or exchange. You are also welcome to return your purchase to one of our stores, where our lovely store team staff will assist you, provided you have proof of purchase or an online invoice.

*please note that this is subject to our full returns policy HERE.

Yes, you are welcome to return in-store provided you take along your receipt or online invoice with you.

You have 60 days to return to a store, but you only have 14 days from date of purchase to return online purchases. The first collection is free for the exchange, but there after we do require payment for the second exchange if applicable.

Please note that our stock may vary in our stores, so it is best to get in touch with our customer support. You can email us at support@sovietdenim.co.za.  

*please note that this is subject to our full returns policy HERE.

We do offer an exchange policy for incorrectly ordered sizes, but it is always best to check our size guide before you checkout online.

You can view our suggested size chart HERE. Please note this is a rough estimate.

Your transactions with us are important, and we want to make sure you have a seamless experience. However, there may be instances where our banking and payment partners face issues that could impact your payments.

We apologize for any inconvenience this may cause and suggest trying a different payment method. Rest assured that our team is working closely with our partners to resolve any issues as quickly as possible.

If you are due for a refund, please take note of the following:

A bank transfer refund could take up to 10 working days to reflect, whilst a refund to your credit card can take up to 2 weeks, depending on your bank.

Payflex/Mobicred refunds are paid directly by the provider and are done in accordance to what you have already paid and what you are refunded.

Credit card refunds will reflect as a reversal under the date you used it to make the purchase you are being refunded for.

If you’re still waiting after this time, please contact us using the form above and we’ll assist.

We offer the following payment methods:

• Credit & cheque cards
• Instant EFT
• Masterpass
• Zapper
• VISA

The above payment methods are backed by reputable banks: FNB, Standard Bank, ABSA, Nedbank, Capitec and Investec.

Your current financial situation does not matter as long as your card works.

SnapScan and Zapper allow you to scan a QR code with your phone to send money our way. Simply download the Snapscan or Zapper app on your smartphone.

We also offer installment payments;

• PayJustNow (3 | 12 Installments)
• Payflex (4 instalments)
• HappyPay (2 | 3 Installments) No Deposit
• Mobicred: A credit facility that lets you shop online securely and conveniently. You only make one monthly payment for all your purchases, and you can spend as much as you want as long as you repay it.

We also accept Store Credit, Coupons/Gift Cards, Royalty Points which need to be entered in or used while checking out.

Unfortunately, Cash on Delivery is not yet an option at Soviet.

All transactions are handled by one of our trusted and well-monitored payment partners.

That means that this information cannot be traced, intercepted or used by unauthorised third parties. Your credit card information will not be kept in our system.

Soviet makes use of the 3D-Secure authentication system to verify cardholder details with your bank; this links you directly to your bank via a secure link.

The transaction then takes place within your bank’s secure environment and we won’t have access to any of your card details. You can rest assured that your card details will by no means be available to, or accessible by, us or any third parties.

Super easy, an email will be sent to you to confirm we have your order, once it is processed you will receive an invoice for the goods being delivered.

Lastly listen out for your doorbell or name to be called when our speedy drivers are there to deliver. Should you not receive such an email, then contact our super helpful Customer support team and they will help you out.

Yes, all pricing is in South African Rand.

Yes, all prices are inclusive of VAT.

You can only redeem one voucher or coupon code per order. When wanting to redeem a voucher or coupon you can either:

- Enter the code in the box provided on the Shopping Cart page.

- Enter the code in the box provided on the Checkout page.

A Soviet promotional coupon can be used on soviet.co.za only and may have limitations. Promotional coupons may be received via newsletter sign ups, , social media promotions and other marketing activities.

Examples of limitations are a minimum spend amount, coupon may not be valid on sale items, a validity and usage period, coupon may only be valid on certain items etc. All promotional coupons will come with terms and conditions. If you are uncertain, please contact our delightful Customer Support team for assistance.

If you are lucky and have been given a gift voucher, you will be able to add this to your order and the amount will be deducted from the total order value. You will be able to use the gift voucher until the total value of the gift voucher has been used.

If you return an item/s and select store credit as your refund method, or an item happens to be out of stock a store credit voucher code will be emailed to you to the value of the paid price of the item/s. This can then be used for future purchases at sovietdenim.co.za . Store credits will be received only once the returned items have been processed by Quality Control. To qualify for a store credit, items must be returned unworn in its original packaging and not damaged.

A store credit can be used on your orders until the total order value has been used.

We work hard to ensure that your details stay safe and secure. Your privacy is of the utmost importance to us. If you want to know more on how we ensure your privacy, please refer to our Privacy Statement.

You are safe, we do not store your credit card details.

Not a chance, your information will not be sold or passed on to any third parties. Soviet rightfully protects your information. Read more on how we protect your details by referring to the Soviet Privacy Statement.

All Orders with a total cart value under R999 will incur a non-refundable delivery fee depending on the area (local, main and regional).

Express Delivery – This service is not available at the moment.

Standard Delivery – All Standard Deliveries with a minimum cart value over R999 qualify for FREE delivery!

Our delivery times are within 4 working days for main city centres and within 5-7 working days for outlying areas. Our speedy drivers will deliver your order during office hours, Monday to Friday, 8am to 5pm. Soviet wants to deliver on time as promised. However, things happen and so we are unable to guarantee that all orders will be delivered within the stipulated time frame.

You can expect delivery:

Local & Main Centres (Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth, East London, Pietermaritzburg, Polokwane and Kimberley) within 3-5 working days.

Regional areas within 5-10 working days.

Absolutely, your parcel can be delivered to an office address. You must enter the address along with your full name upon checkout.

Our delivery policy states delivery within 4 – 5 working days, and we will move the earth to deliver it as promised.

If you have not received it then contact our fabulous Customer Support team and they will help you to locate your order. You are able to track the status of your order using the tracking ID sent to you.

If you have any concerns, please do not hesitate to contact Customer Support. Remember, you will receive an email from us to tell you that your order is on its way and receive a tracking number so you can follow its progress.

All deliveries are made Monday to Friday, between 8am and 5pm. If you think you will not be available during that time then please give our helpful Customer Support team by filling the contact form above, and they will get in contact with our courier partners to try and help you out.

Helpful hint: as soon as your order is dispatched from our warehouse, you will receive an email to confirm that your package is on its way to your door.