Log a Return

LOGGING A HASSLE-FREE RETURN: YOU HAVE TWO OPTIONS

1) Free In-Store Return

You can exchange or have an online order refunded at any of our physical Soviet retail stores within 14 days of the purchase date. Bring along your proof of purchase (your digital order confirmation email will do) and the return items in their original condition and original packaging. Read our Returns Policy for more detail.

2) Hassle-Free Online Return

Request an online return within 14 days of receipt of the order and we'll send a courier to collect your return. Follow the instructions on our Log a Return page and email us using the contact form provided there. Read our Returns Policy for more detail.

Online Exchange

• In the contact form on our Log a Return page, send us your order number, the item’s style name, colour, and the size that you are returning.
• For exchanges, place a new order for the product you now want. This ensures that you secure the item that you want. Once the returned items from the initial step are processed by SOVIET’s returns department, a refund will be done against the original purchase value of the product, minus the return charge.
• An online exchange can take anywhere between 5 to 15 business days (excluding public holidays and weekends) from the date of a successful collection. This allows time to collect, receive, and quality check the return item before refunding you.

Online Refund

• In the contact form on our Log a Return page, send us your order number, the item style name, colour, and size you are returning and the reason for your return.
• You will not be refunded for your original shipping fee but only for the returned item itself.
• You will be refunded via the payment gateway that you used to complete your purchase.
• An online return for a refund will take anywhere between 5 to 25 business days (excluding public holidays and weekends), from the date of a successful collection. This allows time to collect, receive, quality check the return, and initiate your refund via the relevant payment gateway. The payment gateway provider will then process your refund so that it reflects within 2 to 10 working days.