CLICK & COLLECT POLICY
**Quick Notes**
- You can only collect from one of our Gauteng Soviet retail stores from the list provided in the Pickup section at the bottom of the cart page.
- Click & Collect orders take 2 to 10 business days from your date of purchase (this excludes weekends and public holidays) to reach your chosen pickup point.
- There's no Click & Collect shipping fee.
1. Click & Collect Process
- Purchase the products online in the same way you would any other online purchase, simply selecting the product(s) you want to purchase from our online store and adding them to your cart.
- Go to checkout option.
- You will now have the option of selecting the “Pick Up”, in additional to the normal delivery option.
- Select the store from which you would like to collect your Order.
- Proceed to payment, thereby finalizing the purchase and allowing us to start processing your Order.
- The Order will be confirmed once payment is made.
- You will then receive three emails from us at separate times:
- Your order confirmation email (this contains your order number and the chosen pickup point)
- Leadtime email
- Ready for Pickup email
2. How do I know when I can collect?
- We will send you a 'Ready for Pickup' email. The Ready for Pickup email will contain the following information:
- Confirmation of the store you chose to collect from.
- The necessary requirements to bring along to the store in order for the staff to hand over your parcel to you.
3. Collecting your Order
- Your Order will be ready for pick-up within 2-10 working days of the Order payment being received.
- Once you have received the pick-up confirmation email, you can go to the selected store and collect your Order at the till point.
- Present your order confirmation email as well as proof of identification, being either a national identification document or a driver’s license.
- If you have nominated a third party to collect your Order on your behalf, proof of order purchase must be forwarded to them and they will be requested to present three documents upon pick-up: (i) the proof of purchase at the store, as well as (ii) proof of identification for the person picking up the Order and (iii) proof of identification of the purchaser.
- Once your identity is confirmed, you will receive your receipt and the Order will be presented to you for inspection and confirmation of correctness.
4. Anticipating Possible Delays
- While we endeavor to ensure that Orders are processed and available for collection at the earliest possible date and time, this may not always be possible due to any unforeseen circumstances.
- Our Customer Services will contact you at the earliest possible moment to advise you of any delay.
- You will then have the option to continue with the Order or cancel the Order for a full refund in line with our Returns Policy, should we not deliver your order within the 2 to 10 business days from date of order lead time. This does not include public holidays and weekends.
5. Cancelling a Click & Collect order
- You may cancel your Order at any time prior to the Order being picked up by you at the selected location.
- Please contact Customer Services support@sovietdenim.co.za and inform us that you want to cancel your order, and we will initiate your refund via the payment gateway used to purchase your order.
6. Non-Collection
- Once you receive the communication stating that your Order is “Ready for Pick-Up”, your Order will be kept at your selected Click & Collect collection point for a period of 14 (fourteen) days from the date of issue of the “Ready for Pick-Up” communication.
- We reserve the right to cancel any Order not collected with a period of 14 (fourteen) working days from date of the “Ready for Pick-Up” communication.
- Should we elect to cancel the Order, you will be offered a choice of either a gift card to the equivalent value of the purchase or a refund to the value of your purchase.
7. Returns Policy for Click & Collect
- As per our standard Returns Policy
items on sale
Youth Harley - Low Cut Velcro Sneaker
Sale priceR 199.00
Regular priceR 349.00
Ladies Lizzo - Hi Cut Platform Sneaker
Sale priceR 299.00
Regular priceR 449.00
Youth Sydney - Low Cut PU Sneaker
Sale priceR 159.00
Regular priceR 349.00
Ladies Krypto - Airbubble Sole PU Sneaker
Sale priceR 199.00
Regular priceR 399.00
Mens Dodge - PU/Mesh Athleisure Sneaker
Sale priceR 299.00
Regular priceR 529.00
Ladies Jemima - Colourblock PU Sneaker
Sale priceR 299.00
Regular priceR 449.00
Ladies Drake - Velcro Slider
Sale priceR 199.00
Regular priceR 299.00
Ladies Theron - Mid Cut Canvas Boot
Sale priceR 399.00
Regular priceR 499.00
Mens Rowdy - Denim Shorts
Sale priceR 249.00
Regular priceR 399.00
Mens Femicino - Chino Shorts
Sale priceR 349.00
Regular priceR 499.00
Mens Transmitter - Striped Golfer
Sale priceR 349.00
Regular priceR 499.00
Mens Denham - Fashion Golfer
Sale priceR 399.00
Regular priceR 499.00
Mens Crown - Fashion Golfer
Sale priceR 249.00
Regular priceR 399.00
Mens Baker #9 - Slim Fit Denim
Sale priceR 399.00
Regular priceR 649.00
Mens Star - Striped Summer Tee
Sale priceR 199.00
Regular priceR 349.00
Mens Original - Striped Golfer
Sale priceR 299.00
Regular priceR 449.00
Beavers - Backpack
Sale priceFrom R 149.00
Regular priceR 349.00
Ladies Desire Fragrance - 25ml Wand
Sale priceR 129.00
Regular priceR 149.00
Ladies Serenity Fragrance - 25ml Wand
Sale priceR 129.00
Regular priceR 149.00
Mens Guilty Fragrance - 25ml Wand
Sale priceR 129.00
Regular priceR 149.00
Mens Wanted Fragrance - 25ml Wand
Sale priceR 129.00
Regular priceR 149.00
Mens Noir Fragrance - 25ml Wand
Sale priceR 129.00
Regular priceR 149.00
Buccaneers - Duffel Bag
Sale priceR 299.00
Regular priceR 449.00
Sergio - Quilted Bucket Hat
Sale priceR 79.00
Regular priceR 119.00
Frequently Asked Questions
Do you offer lay-by?
Soviet retail stores offer lay-by, while online customers can use PayJustNow or Payflex for interest-free instalments on a buy-now, pay-later service.
How long will it take to get my order?
Delivery takes around 2 to 7 working days to arrive. We usually deliver to local and main centres in about 2 to 5 working days. We deliver nationwide.
How much does delivery cost?
Enjoy free delivery on orders over R999. For orders below this, a flat delivery rate applies: R75 for local areas, R85 for main centers, and R95 for regional or outlying areas. A risk surcharge may apply for high-risk areas.
Can I collect in store?
If you're based in Gauteng, Click & Collect orders are free and take anywhere between 2 to 10 working days to reach your chosen store.
Where is my nearest store?
Find your nearest Soviet retail store here by typing your city or province into the search bar. Note that you can return online orders in-store.
How do returns work?
You can return or exchange your online order at any Soviet retail store, or request an easy online return by contacting our customer support team by using the return form on the website.